Welcome to Catering2You

 

During these exceptional times we have decided to restrict the number of our warehouse team working at the same time which has resulted in a reduction on the number of orders we can process daily. 

We are proud to offer a five working day delivery service to give you the assurance that when your goods are ordered that’s one less thing to worry about.

 

Frequently Asked Questions

 

General
Who are Catering2You?

Catering2You is the only dedicated foodservice marketplace open to everyone.

 

Our mission is to provide you with the fastest and most effortless way to order food and drink online, delivered anywhere you need*. 

 

Whether you are a small business owner, arranging an event at the weekend or you just need to buy more tea bags as they keep running out, we are here to be your second store cupboard anytime you need.

 

Find out more about Catering2You and how we service your food and drink needs by clicking About Us.

*Trading terms

How do I place an order?

To place an order all you need to do is find the products you are looking for by using the search functionaility, or the top bar navigation drop down list.  This will then take you to the product page where you can find out more details about the product.  At this point, you can click on the image or product description to find out even more details about the product, or if you know this is the product you want simply click the ADD TO BASKET button and the product will be added to your shopping basket. 

Once you are ready to check out, simply click on the green basket icon on the top right hand corner and a mini basket pop up will appear where you can click on the PROCEED TO CHECKOUT button.  At this point you have two options; the first is to checkout as guest which means you have not set up an account and therefore will not be recognised on our system next time you place an order, or you can set up an account (which we would really like you to do) as this allows you to order on the site as often as you like without populating your details each time saving you lots of precious time. 

Once you have reviewed your basket and are happy to place your order, please enter your payment details and click the PAY NOW button.

How do I know my order has been processed?

Once your order has been placed and your payment has been processed, you will receive an email from us confirming all the details of your order and the delivery address you have entered.  We ask that you ensure that the postcode is correct as our friendly delivery drivers use this to ensure your goods get you on time and where you need them.

When do you deliver?

Due to unprecedented circumstances, we are unable to provide our next day delivery service at present. We endeavour to deliver your order within 5 days.

How do I find out when my delivery will be?

We will send you an email confirming that your goods have been picked and are on their way to you on the day of delivery.

 

We cannot guarantee a specific time of delivery.  For any queries or questions about your delivery just email our customer services helpdesk at support@catering2you.co.uk

How do I find out about your latest offers?

We love to share our latest offers and industry news!  All you need to do is sign up to our newsletters which is packed full of great offers, food insights, article links, recipe ideas plus much more.

 

Why not do it now! Newsletter   

 

You can also access all our best deals just by visiting the website and hitting the VIEW ALL OFFERS button at the top of the page.

What are the payment options?

We know that having payment options that suit your needs is important, so we have an array of payment partners to choose from:

 

Why do you show ex VAT pricing?

At Catering2You we want to be totally transparent with all our customers.  One way in which we do this is by displaying all our products with the before and after VAT price so that you can clearly see which products incur VAT to help make your shopping choice easier.

What is the return and refund policy?

Click here to see the full details of our Returns & Refund Policy within our Trading Terms, Cancellation Rights.

Need to contact us to make a return?  Fill our our Refunds & Returns form to tell us all the details and our friendly customer helpdesk will be in contact to help you.

How do I unsubscribe from newsletters?

We want you to stay in control of the communciations you receive from Catering2You.  To unsubscribe from our newsletters simply click on the UNSUBSCRIBE link at the bottom of the newsletter email and this will take you to a screen whereby you need to confirm your request to unsubscribe and we will remove all your details from our newsletter database.

 

Changed your mind?  Have no fear we are always happy to have you back.  Just sign up again and we'll delight you with great offers, food insights, article links, recipe ideas plus much more.

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